Powered Omnichannel Customer Contact Platform

Get the customer experience of the future today. Discover today's Customer Experience platform.

All channels, 1 screen
AI functionalities
Telephony platform
Appointment scheduling

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20000

Users

150000000

Conversations per year

Countries use Steam-connec

AI that really works for you

At Steam-connect, AI is deeply woven into the platform. Not as a gimmick, but as a smart engine behind every contact moment. Discover what your customers really need, respond proactively to trends and make informed decisions - all from a single environment. In this way, you not only improve the customer experience, but also make your employees' work a lot easier.

Cloud-based by nature

Steam-connect is Europe's first cloud-based CCaaS platform. Born in the cloud and designed for maximum flexibility. No outdated systems or hassles with installations: you'll always work securely, scalably and future-proof. And thanks to our open API you can easily connect your favorite tools such as CRM, WFM or marketing software.

One platform, all channels

Stop switching between separate systems. With Steam-connect, you manage all customer contact channels - from phone to WhatsApp - in one clear platform. Including AI-driven transcription, Quality Monitoring and reporting. Everything you need to give every customer and employee the attention they deserve.

Personalized advice

Today more than ever, customers expect lightning-fast, personalized and efficient service. But how do you ensure that, as a company, you consistently meet these high expectations? While also responding to changes and continuing to innovate? The answer lies in a powerful customer contact platform that works with you.

Call: +31 85 0 47 47 47

Download brochure

More than two hundred companies experience daily that their customer contact runs a lot smoother thanks to Steam-connect. In our brochure you can read how they do this and how the implementation process works. Download the brochure below.

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Choose the channels you need

customer contact platform offers an awful lot of options. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media like X and Facebook. You organize all your customer contact in the way that best suits your business. Curious about the costs? With us, you only pay for what you use.

Inbound

Customers still like to pick up the phone. But then they want to get to the right person quickly. With our innovative IVR, all your inbound traffic gets to the right employee.

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Outbound

Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, as well as for appointment scheduling, lead generation and database enrichment.

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Social Media

Steam-connect goes beyond calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

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SMS

Text messages are still well read. Of course, we make good use of that at Steam-connect. Sending a reminder of an appointment made? No problem!

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Email

Receive and respond to all email in one screen where other contacts are also handled.

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Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect, you can easily add a chat widget to your website so that customers get instant answers to their questions.

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Contact forms

Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

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WhatsApp has two billion users and is making its rise in customer contact. So it's a platform you can't afford to miss. With our WhatsApp for Business integration, blend it with all your other channels.

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Steam-connect API

Our API lets you connect your other packages to Steam-connect, such as your CRM, WFM or ERP solution. We also integrate with Salesdock & Spotler Engageby default .

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Next-level Quality Monitoring

The brand-new Quality Monitoring Module in Steam-connect helps you easily manage the quality and compliance of customer contact moments within one clear environment.

You can create your own quality units with rules and queries, and link them to specific campaigns, projects, result codes, departments or employees.

Read all about Quality Monitoring within Steam-connect here

A powerful Open API

With our Open-API, you can easily connect Steam-connect to your existing infrastructure. Whether it's a CRM, WFM or marketing tool, our experts are here to help!

The latest customer contact news

We like to inspire you. That's why we regularly write blogs with tips, best practices & news from the world of customer contact. Take advantage of them!

"From the first contact, it felt right. Steam-connect understood exactly what we wanted and offered the right solution. An all-in package, including all social media channels such as Facebook, Twitter, Instagram and WhatsApp."

Sandra Ursum

Contact4You

"The beauty of Steam-connect is that you're always working in the cloud. When people needed to work from home, we just gave them a laptop. We didn't have to spend any time adjusting at all as a result."

Jeroen van Ginkel

Lead Development Company

"Steam-connect excels in flexibility, cost and training opportunities. Their motivation and commitment to adapting the system to our way of working is extremely valuable."

Ronald van Esch

SocialPlus

"Steam-connect fit our needs perfectly. Within no time everything was arranged and installed. We were able to get started right away and there was room for growth."